Reference

How Your 9ja92 Account Works

These terms set out the rules that apply to every account opened on 9ja92.

Applies to all account holdersGoverned by applicable Indian lawUpdated terms notified via emailDisputes handled through our support desk

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What These Terms Cover and Where They Apply

9ja92 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to 9ja92.com depends on local law and is available only where local law permits. By creating an account you confirm that you are doing so in a jurisdiction where such activity is lawful, that you are acting on your own behalf, and that the details

1
you provide are accurate. We reserve the right to restrict or close any account if information provided is found to be false, if the account is used in a manner that breaches these terms, or if continued operation would conflict with applicable regulations. Deposits and withdrawals
2
are processed through UPI, Paytm, and PhonePe; each transaction is subject to the terms of both 9ja92 and the respective payment provider. These terms are governed by the laws applicable to digital service agreements in the account holder's jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute or request a change to your account details, our support…

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your account data is stored on encrypted servers and is not shared with third parties outside of payment processing partners and regulatory requirements.

Data Retention

We retain account records for the period required under applicable financial and digital services regulations. Once that period lapses and your account is closed, personal data is deleted from active systems within 90 days.

Cookie Policy

We use functional and analytics cookies to keep your session active and to understand how the lobby is navigated. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Two-step verification is available on all accounts and we strongly encourage you to activate it. Login attempts from unrecognised devices trigger an email alert; you can lock your account immediately via support if you suspect unauthorised access.

Payment Data

UPI handles, Paytm wallet links, and PhonePe credentials are processed directly through those providers. We do not store full payment credentials on our servers; only a masked reference is held for withdrawal matching.

Requesting Changes

To update your registered mobile number, email address, or linked payment method, submit a request through live chat or email. Changes are applied after identity verification, typically within one working day.

Complaints Process

If a dispute cannot be resolved through first-line support, it is escalated to our compliance desk. You will receive a written outcome within seven working days, and we will explain which clause of these terms applies to the decision.

Questions About Your 9ja92 Terms

Here are the questions we receive most often about how these terms apply to your account. If your question is not covered below, our live chat team can point you to the relevant clause or escalate to the compliance desk.

When we update these terms we send a notification to the email address registered on your account at least seven days before the changes come into effect. Continued use of the account after that date means you accept the updated version.

Access depends on local law and is available only where local law permits. If it is found that an account was opened from a restricted region, the account will be suspended and any pending withdrawals will be processed back to the original payment method used.

Each person is permitted one active account. Duplicate accounts are a breach of these terms and will result in both accounts being closed. Balances from duplicate accounts are not transferable and are subject to forfeiture under the terms.

Raise the dispute through live chat or email with your transaction reference. First-line support handles most cases within 24 hours. If the issue is not resolved, it moves to our compliance desk, which will issue a written decision within seven working days.

All platform software, lobby design, and branded content belong to 9ja92 or its licensed content partners. You may use the platform for personal account activity only; reproducing, scraping, or redistributing any part of it is a breach of these terms.

Contact our support team by email with your account ID and specify whether you want a data export or a correction to a particular field. We process such requests within five working days and confirm completion by email.

We may close an account for false registration details, suspected fraudulent activity, breach of these terms, or where continued access would conflict with applicable local regulations. We notify you by email and process any withdrawable balance back to your payment method.

How Your 9ja92 Account Works

Contact Us About These Terms

Account Security, Data and Your Rights

Data Retention

Cookie Policy

Account Security

Payment Data

Requesting Changes

Complaints Process

Questions About Your 9ja92 Terms

01 Do these terms change, and how will I know when they do?

02 What happens if I open an account from a region where access is not permitted?

03 Can I hold more than one account on 9ja92?

04 How are disputes about withdrawals handled under these terms?

05 Who owns the content and software on the platform?

06 How can I request a copy of my personal data or ask for corrections?

07 What grounds can 9ja92 use to close my account under these terms?

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