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How 9ja92 Handles Your Personal Data

At 9ja92, your privacy is not an afterthought — every account, transaction and session on our platform is handled under a clear data policy designed to protect you.

Transparent data collectionSecure account storageYour right to accessUPI & Paytm data handled carefullyIndia-specific policy scope

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What This Privacy Policy Covers for You

9ja92 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with 9ja92 — from the moment you create an account through to deposits made via UPI, Paytm or PhonePe and any support queries you raise. We collect identification details, contact information and transaction records strictly to operate your

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account, process payments and meet applicable legal obligations. We do not sell your personal data to third parties. Access to and use of our platform depends on local law and is available where local law permits. Data processed through UPI, Paytm and PhonePe transactions is retained
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only as long as required by the relevant financial and legal frameworks. You may request a summary of your stored data at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to raise a correction…

DATA HANDLING PRACTICES

Six Ways We Protect Your Information

We have structured our data practices around six core commitments — from the way cookies work on your device to how long we retain account records after closure.

Cookie Controls

We use session and preference cookies to keep your account logged in and remember display settings. You can adjust cookie permissions through your browser settings at any time without losing your account access.

Account Security

Passwords are stored using one-way hashing; we never hold your password in readable form. Two-step login verification is available in your account security settings and we strongly encourage you to enable it.

Data Retention Schedule

Active account data is retained for as long as your account remains open. After account closure, we hold records for the period required by applicable Indian financial regulations, after which they are securely deleted.

Third-Party Sharing

We share data only with payment processors such as UPI, Paytm and PhonePe, and with identity verification partners where required by law. We do not share your data with advertisers or unrelated commercial entities.

Your Right to Access

You may request a full export of the personal data we hold on your account at any time. Submit your request through the Help Centre ticket system; we will deliver your data summary within 30 days of identity verification.

Requesting Corrections

If any detail in your account profile is inaccurate — name, address, contact number — you can request a correction via email or live chat. We will update verified information within 7 working days of your request.

Frequently Asked Questions About Our Privacy Policy

We have put together answers to the questions we hear most often about our data practices. If your question is not covered here, our support team can help you through live chat or a Help Centre ticket — we treat every privacy query seriously and respond within 72 hours.

We collect your name, date of birth, email address, phone number and proof of identity documents. For transactions via UPI, Paytm or PhonePe, we also record payment reference details to reconcile your account deposits and withdrawals accurately.

Payment data processed through UPI, Paytm or PhonePe is stored in encrypted form on secured servers. We retain only the transaction reference and amount — never your full bank credentials or UPI PIN, which are handled entirely by your payment provider.

Yes. Submit a data access request through our Help Centre ticket portal, selecting the Privacy category. After we verify your identity against your registered account, we will send a full data summary within 30 calendar days.

We share data only with payment processors and legal or regulatory bodies when required by Indian law. No personal data is sold to advertisers or passed to unrelated third parties for marketing purposes under any circumstances.

After account closure, we retain your records for the minimum period required under applicable Indian financial and anti-money-laundering regulations. Once that period expires, your personal data is permanently and securely deleted from our systems.

Contact our support team via live chat or email, quoting your account reference and the specific field that needs updating. We will verify the change against your identity documents and apply the correction within 7 working days.

We use session cookies for login continuity and preference cookies to save your display settings. You can disable non-essential cookies through your browser settings at any time; your account will remain accessible, though some display preferences may reset each session.

How 9ja92 Handles Your Personal Data

Contact Us About Your Privacy Rights

Six Ways We Protect Your Information

Cookie Controls

Account Security

Data Retention Schedule

Third-Party Sharing

Your Right to Access

Requesting Corrections

Frequently Asked Questions About Our Privacy Policy

01 What personal data does 9ja92 collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all the data 9ja92 holds on me?

04 Does 9ja92 share my data with other companies?

05 How long does 9ja92 keep my data after I close my account?

06 How do I correct inaccurate information in my account?

07 What cookies does 9ja92 use and can I turn them off?

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